Returns Policy for Shea Love London

Return Policy for Defective Items

At Shea Love London we take pride in providing high-quality products. If you receive a defective item, we are happy to assist you with a return or exchange. Please follow the guidelines below to ensure a smooth process:

1. Eligibility for Return

Returns are only accepted for defective items. A defective item is one that is damaged, malfunctioning, or does not work as intended upon delivery.

2. Return Request

To initiate a return, please contact our customer service team at shealovelondon@gmail.com within 30 days of receiving your order. Provide your order number and a clear description or photos of the defect.

3. Return Shipping

If the item is deemed defective, we will provide a prepaid return label for you to send the item back to us. Please ensure the item is securely packaged to prevent any additional damage during return shipping.

4. Inspection and Refund/Exchange

Once we receive the defective item, our team will inspect it. If the item is confirmed defective, we will either:

• Provide a full refund to your original payment method.

• Ship a replacement item at no additional charge.

5. Non-Defective Returns

Items returned due to reasons other than defects (e.g., personal preference, incorrect size, etc.) will not be eligible for return or exchange under this policy.

6. Contact Us

If you have any questions about our defective item return process, please feel free to reach out to our customer service team at shealovelondon@gmail.com or 07578760587

We appreciate your understanding and strive to make your shopping experience with us as smooth as possible.

Sincerely,

Shea Love London

shealovelondon@gmail.com